Only an Admin user can manage subscriptions and cancel subscriptions. You can cancel any subscription easily from the admin interface at any time.
How to cancel User Account subscriptions.
- Go to your user accounts: Setting > Subscription & User Accounts > Users
- Click on the user you want to end the subscription for. A window opens.
- Click 'Cancel User Account Subscription' at the right bottom of the window.
- Optionally choose if the user will keep access to their account until the cancellation date or not.
- Click 'Confirm Cancellation' to finalize your cancellation.
- The subscription will be canceled from the next renewal date.
Good to know!
💡 > Having 2 user accounts is always FREE. If after canceling user account(s), only one or two active users are left, you will incur no extra charges at the next renewal date.
How to cancel Add-on subscriptions.
- Go to your subscriptions: Setting > Subscription & User Accounts > Subscriptions
- For the Add-on you want to cancel click the three green dots at the end of the line.
- Click 'Cancel subscription'
- In the window that opens click 'Yes, cancel subscription' to confirm.
- The subscription will be canceled from the next renewal date, you will keep access to the Add-on until that date.
Click the three green dots.
Click Cancel subscription.